Refund and Returns Policy

HomeRefund and Returns Policy

Return & Exchange Policy

At Sigma Sold, we aim to ensure customer satisfaction while maintaining transparency in our policies. Please review the following guidelines before making a purchase.

All Sales Are Final – No Refunds

We do not offer refunds on any purchases. All sales are considered final.

Exchange Policy

You may request an exchange within 7 days of purchase, provided the following conditions are met:

  • The request is accompanied by the original sales receipt

  • The product is returned in its original Sigma Sold packaging

  • The item is unused, unwashed, unaltered, and undamaged

  • All original tags must be intact and attached

How to Request an Exchange

You can coordinate your exchange through one of the following methods:

Additional Terms

  • If the price of an item is marked down due to a sale or promotion, any exchange will be made only at the new discounted price.

  • Used or misused products are not eligible for exchange.

  • Damaged merchandise must be reported:

    • Within 3 days of purchase (in-store)

    • Within 3 days of delivery (online purchases)

  • Exchange and claims processing may take up to 3 weeks.

  • No exchanges will be accepted during sale or promotional periods.

  • Promotional items are not eligible for exchange.

  • Accessories — including jewelry, undergarments, handbags, sunglasses, and belts — are non-exchangeable.

If you have any questions, feel free to reach out to our support team.

Need help?

Contact us at {email} for questions related to refunds and returns.

📞 0300 4310594 or
email us at sigmasoldretail@gmail.com